Online Librarian & Computing Helpdesk: Normal Service Resumed

The Online Librarian enquiry service and the University Computing Services Helpdesk are back to normal service hours after the Bank Holiday in the UK.

The Online Librarian enquiry service is normally available Monday - Friday 0900 - 1700 hours UK time: Email: onlinelibrarian@liverpool.ac.uk; Telephone: + 44 (0) 151 794 4345

The University Computing Services Helpdesk is normally available Monday - Friday 0830 - 1730 hours UK time: Email: helpdesk@liverpool.ac.uk; Telephone: + 44 (0) 151 794 4567

Services back to normal after Easter

The Online Library enquiry service and the University Computing Services Helpdesk are back to normal opening hours now. Normal hours for the Online Library enquiry service are Monday - Friday 09:00 - 17:00 UK time; for the Helpdesk, they are Monday - Friday 08:30 - 17:30 UK time.

Library & Computing Services Helpdesk over Easter

Easter is approaching and so please note that although the Online Library e-resources should be available as normal, the Online Librarian enquiry service and the University Computing Services Helpdesk will not be available over the Easter period: Friday 21st March - Monday 24th March (inclusive). If you have a question about the Library over Easter you may find the Online Library FAQs helpful.

All services will resume as normal on Tuesday 25th March.

Online Library & Computing Helpdesk service back to normal

The Online Library enquiry service and the University Computing Services Helpdesk service are now back to normal after the Christmas closed period. Please get in touch if you have a question. Contact the Computing Services Helpdesk for Managed Windows Service (MWS) registration enquiries or forgotten usernames/passwords (helpdesk@liverpool.ac.uk; + 44 (0) 151 794 4567). For all other enquiries, contact Stephanie Allen, the Online Librarian (Online_Librarian@embanet.com; + 44 (0) 151 794 4345).

Online Library & University Computing Helpdesk service during University Christmas closed period

Although the Online Library resources will be available over the University Christmas closed period, the Online Librarian enquiry service and the University Computing Services Helpdesk will be closed from Friday 21st December 13.00 (UK time) 2007 and will open again on Wednesday 2nd January 2008. All electronic resources services will be 'at risk' during the closed period so if any service fails and does not automatically restore, no action will be taken to re-instate it until the morning of 2nd January 2008.

If you do experience any problems during the closed period accessing the MetaLib Library search tool, please try the advice in this Library FAQ. Other common FAQs about Library access problems are available and may help you. Often problems are only temporary, so if you have a problem, always try again later. Any enquiries sent to Online_Librarian@embanet.com will be answered on January 2nd 2008.

The University Library and the Computing Services Department would like to take this opportunity to send all students and staff of the University seasonal greetings for Christmas and the New Year.

No Librarian Service or Computing Helpdesk: Monday 27th August

Monday 27th August is a Bank Holiday in the UK so although all Online Library resources should be available as normal, the Library enquiry service and the University Computing Services Helpdesk will not be available. Normal service will resume the following day. If you have an enquiry please email as normal and your enquiry will be dealt with on Tuesday 28th August.

No Librarian Service or Computing Helpdesk: Monday 28th May

Monday 28th May is a Bank Holiday in the UK so although all Online Library resources should be available as normal, the Library enquiry service and the University Computing Services Helpdesk will not be available. Normal service will resume the following day.

We apologise for any inconvenience this causes to anyone.

No Librarian Service or Computing Helpdesk: Monday 7th May

Monday 7th May is a Bank Holiday in the UK so although all Online Library resources should be available as normal, the Library enquiry service and the University Computing Services Helpdesk will not be available. Normal service will resume the following day.

We apologise for any inconvenience this causes to anyone.

Library & Computing Services over Easter

The University is closed for the Easter holiday period from Friday 6th April until Monday 9th April (inclusive).

Although all Online Library services should be available, if any system or resource fails during this time this will not be investigated until the morning of Tuesday 10th April.

The Online Librarian will be unavailable from 1700 hours (UK time) on Thursday 5th April until 1100 hours (UK time) on Tuesday 10th April. The Computing Services Helpdesk will be unavailable from 1730 hours (UK time) on Thursday 5th April until 0830 hours (UK time) on Tuesday 10th April.

There are Frequently Asked Questions on the Library web site that may help if you have a problem. The University apologise for any inconvenience this may cause.