Problem with Library resource? Please NEVER contact the vendor

Please can I remind everyone that if you have a problem accessing an Online Library University of Liverpool resource, please never contact the vendor or supplier, please contact me initially (Online_Librarian@embanet.com; + 44 (0)151 794 4345). If the Library cannot solve the problem we will, if necessary, contact the vendor or supplier ourselves. This is very important and the Library appreciate your co-operation with this.